In 2002 PFM Packaging Machinery S.p.A., the headquarters of the PFM Group, obtained the ISO 9001-2000 certification, subsequently updated to ISO 9001-2008 by DNV, one of the main certification bodies in the world.
This highly coveted milestone marked a significant point in the company’s program of continuous improvement but also represented a starting point in its effort to reach its main objective: maximum customer satisfaction expressed in terms of product and service.
PFM utilises the ISO 9001 – 2008 system for quality management of all corporate organisational processes including the definition of customer requests, design, machine assembly and testing, and full customer service.
All stages of the organisation are co-ordinated and managed by a team of professionals who receive continuous training and are provided with the very latest equipment. Products are designed by a multi-disciplinary technical department utilising structural analysis and three-dimensional design software. Utmost care is taken with machine assembly and testing which lays solid foundations for the service department which, at any one time, has dozens of specialist service technicians worldwide.
Between 2009 and 2013 the complete computerisation of the quality system fostered the accurate and timely feedback on the individual processes and allowed working on the targeted and continuous improvement of both the internal and external process phases. From suppliers in particular, PFM expects the top in terms of collaboration, quality and compliance with delivery times, in order to offer customers increasingly higher levels of reliability and compliance with the defined contractual requirements.
Since 2014, PFM has been working to implement processes related to risk assessment that are considered strategic for all corporate sectors, thus anticipating the requirements laid out in ISO 9001:2015 and making such concept an integral part if its quality policy. This is an ongoing evolution process that has enabled us to implement actions to prevent risks and avoid consequent abnormalities.
Our objective is to continually improve to fully satisfy the customer: to achieve this, we expect to establish a continuous collaboration with the customers by involving them in each step of the process, working together to create packaging machines and reliable and functional systems, but also the added value, which is what makes us competitive in the market.