PFM Group’s service department is staffed by ten engineers and 30 specialized technicians. All members of staff in this department are constantly updated and trained via specialization courses organized by company management.
PFM Group servicing provides:
- Made to measure solutions
- Technical advice concerning packaging
- Remote training and support
- Despatch of spare parts in just a few hours
Within the service department a dedicated office has been set up to co-ordinate all elements of PFM after-sales support which, apart from on-site machine servicing, also extends to on-line machine diagnostics, operator training, and regular technical updates and bulletins for customers, provided electronically or in printed form.