In 2002 PFM Packaging Machinery SpA, the headquarters of the PFM Group, achieved ISO 9001-2000 certification, subsequently updated to ISO 9001-2008, by DNV: one of the principal certification bodies in the world.
This highly coveted milestone marked a significant point in the company’s programme of continuous improvement, aimed at its main objective: maximum customer satisfaction expressed in terms of product and service.
PFM utilises the ISO 9001 – 2008 system for quality management of all corporate organisational processes including the definition of customer requests, design, machine assembly and testing, and full customer service.
All stages of organisation are co-ordinated and managed by a team of professionals who receive ongoing training and are provided with the very latest equipment. Products are designed by a multi-disciplinary technical department utilising structural analysis and three-dimensional design software.
Utmost care is taken with machine assembly and testing which lays solid foundations for the service department which, at any one time, has dozens of specialist service technicians scattered around the globe.
In the three years from 2008 to 2011 complete computerisation of the quality system made it possible for us to have immediate and absolutely precise feedback on individual processes. As a result, we were able to target improvements in both internal and external operations, with specific demands for quality from our suppliers contributing to increasingly higher levels of reliability for customers.
Our objective is to maintain a culture of continuous improvement in order to achieve maximum customer satisfaction. To achieve this we expect to establish a continuous relationship with the customer by involving him in each step of the process, working together to create not just a reliable, functional packaging machine, but the value that makes us competitive in the market.